Housekeeping Supervisor

Summary: />The Housekeeping Supervisor (HS) oversees the day-to-day operations of the housekeeping department. The Housekeeping Supervisor monitors the work activities of the housekeeping team to ensure that they are providing a clean, orderly, and attractive environment for guests. This position assigns duties accordingly while quality inspecting all aspects performed by their team to make KOA standards are met and reviews customer satisfaction. />Essential Duties and Responsibilities: />• Organize employee shifts according to needs, trains and motivates team members, maintains stock and monitors />inventory levels, and orders cleaning supplies. />• Maintain quality control standards, investigating complaints regarding housekeeping service and equipment, and />taking corrective action. />• Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and />washing laundry. />• Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they are />clean and orderly. />• Ensure supplies are available for use by team members in their work. />• Effectively communicate each day’s activities and problems to the GM or AGM. />• Ensure adherence to quality standards and health and safety regulations. />• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc. />• Maintain property by following the quality assurance manual under the direction of the GM. />• Directed by GM, monitor and implement the department safety program, which ensures all OAK employees />work in a safe and hazard free environment that complies with various local, state, and federal safety />requirements. />Non-Essential Duties and Responsibilities: />• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or />responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or />without notice. />Required Education and Experience: />• High School Diploma or equivalent. />• Minimum two years’ experience in housekeeping or related field. />• Hear and speak the English language fluently. />• Strong decision-making ability. />• Ability to motivate, lead and develop a team. />• Strong working knowledge and hands-on experience of housekeeping and janitorial procedures. />• Comfortable in a fast-paced and high-pressure environment. />• Ability to maintain confidentiality. />• Able to work nights, weekends, and holidays. />• Valid driver’s license. />Preferred Education and Experience: />Physical Demands and Working Conditions: />• Work is performed indoors and outdoors and may involve exposure to varying weather conditions />• Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with />assistance. />• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. />• Use of repetitive motion, standing, bending, sitting, lifting, and walking. />• Noise levels may be moderate to loud. />• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. />• Use of personal protective equipment required where necessary. />• Will experience occasional interruptions and shifting priorities. />• Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close />and distance vision, sitting, seeing and reading signs, traffic signals, etc.