Front Desk Clerk

• The Front Desk Clerk is responsible for assisting guests with check-in and check-out, />answers and processes all phone calls received, plus handles all special requests for />services or information, in accordance with standard policies and procedures. />• Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond />promptly and acknowledge all guests, however busy and whatever time of day. Always />maintain positive guest relations. />• Maintain complete knowledge of features/services, hours of operation, site and cabin />rates, special packages and promotions. Knowledge of camper count and expected />arrivals/departures, scheduled daily group activities. />• Ensure accuracy and security of contracted monies. Process all guest check-ins. Verify />registration information with the guest. Obtain guest credit/payment method and input />into system; collect cash when designated. Process all check-outs, adjustment, paid-outs, />correction, miscellaneous charges, and reports using the computer system accurately. />• Direct escort person or perform in person to guide guest to their site or cabin. Register />walk-in guests. Make telephone reservations and answer guest questions using correct />greeting and telephone etiquette. />• Prepare food items such as pizzas and hot-wings as needed.