2027 George Washington & Jefferson National Forest Headquarters Front Desk

National Forest Headquarters Front Desk Volunteer Opportunities

Volunteers are needed to support the George Washington & Jefferson National Forest Headquarters front desk in Roanoke, VA.

Join our team and help make a difference in how visitors experience the forest! We’re looking for enthusiastic, customer‑focused volunteers who enjoy engaging with the public and being part of a mission‑driven workplace. As a front desk volunteer, you’ll greet visitors with a warm welcome, answer phone calls, share helpful information about forest resources, and direct guests to staff who can assist with specific needs. You’ll also guide visitors to online locations where maps and brochures can be downloaded or purchased. Your presence at the front desk helps create a positive first impression and ensures every visitor feels supported and informed.

This is a great opportunity for individuals who enjoy helping others, building community connections, and contributing to the stewardship of public lands. Multiple volunteer openings are available to help provide front desk coverage from 8:00 AM to 4:30 PM, Monday through Friday.

Reimbursements for certain approved costs associated with volunteering may be available, helping ensure that you can participate with minimal or no personal expense.

**This listing is for local area residents who can commute from home**

Currently seeking coverage in the Roanoke, VA Office from Monday through Friday, 8 AM to 4:30 PM

Positions starting in October 2026

DUTIES

• Create a welcoming atmosphere by greeting visitors and callers.
• Provide excellent customer service and accurate visitor information.
• Staff the front desk with support from Forest Service Employees.
• Answer repetitive questions about the George Washington & Jefferson National Forest, recreation activities, passes and permits required, and other forest information.
• Provide guidance to the public on rules and regulations.
• Keep work area and Visitor Center tidy and presentable to the public.
• Other duties as needed.

REQUIREMENTS

• Preferred previous experience in customer service and/or visitor information.
• Comfortably stand/sit in one location for extended periods of time.
• Commit to at least one (4-hour) shift per week.
• Read, understand, and interpret maps and other printed materials and accurately communicate information to visitors.
• Communicate effectively with staff and work as a member of a team.
• Arrive on time at the proper location for volunteer duties, as agreed upon ahead of time by the Volunteer Coordinator.
• Wear an official volunteer uniform (provided) for the duration of volunteer duties.
• Behave in professional, courteous, and safe manner while representing the Forest Service.
• Attend orientation and training.
• Comfortable using computers.