Guest Services Representative

The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all />guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, />keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR />maintains a clean, well-stocked and organized store. />Essential Duties and Responsibilities: />• Greet all guests approaching the front desk in accordance with KOA standards. />• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards. />• Prepare reports as required, relating to shift checklist, and down-time reports. />• Answer inquiries from guests regarding campground amenities and local attractions. />• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner. />• Establish and maintain good communications and teamwork with fellow associates and other departments within />the campground and utilize proper radio etiquette. />• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card />handling procedures. />• Maintain high standards of professionalism, customer service, quality and cleanliness. />• Maintain store displays and inventory control as directed and communicate ideas and guest feedback. />• Increase revenues through up-selling strategies and profitability of ancillary income. />Non-Essential Duties and Responsibilities: />• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or />responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or />without notice. />Required Education and Experience: />• Hear and speak the English language fluently />• Strong decision-making ability />• Ability to communicate, ability to manage conflict />• Working knowledge of operational procedures />• Comfortable in a fast-paced and high-pressure environment />• Ability to maintain confidentiality />• Able to work nights, weekends, and holidays /> />Physical Demands and Working Conditions: />• Work is performed indoors and outdoors and may involve exposure to varying weather conditions /> /> />Kampgrounds of America Job Description />• Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc. />• Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with />assistance. />• Ability to stand for long periods of time. />• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. />• Use of repetitive motion, standing, bending, sitting, lifting, and walking. />• Noise levels may be moderate to loud. />• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. />• Use of personal protective equipment required where necessary. />• Will experience occasional interruptions and shifting priorities. />• Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close />and distance vision, sitting, seeing and reading signs, traffic signals, etc.