Visitor Center Front Desk Docent

Be the face of the Lincoln Home! As a Visitor Center Front Desk Docent volunteers will greet visitors from all over the world! Volunteers distribute tour tickets for the home, answer questions, provide directions to other Springfield sites, and provide great customer service. Volunteer shifts are typically once a week for 4 hours (AM or PM).

Major Duties:

•   Greet park visitors
•  Distribute area maps and brochures
• Answer questions about the Lincoln Home tour
•  Provide driving and walking directions to a variety of city and state attractions
•  Explain and issue Junior Ranger program materials
•   Answer questions related to park operation and the Lincoln family
•   Inform visitors of potential safety hazards
•   Assist park staff with implementing emergency operation plans
•   Operate park telephone for internal and external calls 
• Assist Park staff with tracking site visitation
•  Greet and orient large groups to site
• Organize groups by size for touring Lincoln Home
•   Provide information about cultural, historical, and natural points of interest in the community of Springfield and surrounding area
•   Provide site orientation and historic overview of Springfield using Visitor Center exhibit model and displays
•  Issue free Lincoln Home tour tickets to the public

Knowledge, Skills, and Abilities Required: 

• Have excellent customer service skills, including being
  •  Friendly, patient, outgoing, and enjoy working with the public 
  • Able to communicate verbal and written information in a clear, concise manner
  • Comfortable working with high volumes of visitors
•   Be knowledgeable about local area attractions, or willing to learn about them
•  Be familiar with computer operation
• Be able to remain calm and courteous during high public visitation and emergencies
•  Be able to communicate with other staff members using a park radio