Guest Experience Supervisors 2027

The Guest Experience Supervisor works closely with the General Manager in overseeing daily operations of the campground, ensuring employee productivity and providing all guests with quality service prior to and throughout their stay. Tasks may include assistance with staffing, inventory management, safety, guest services, front desk, store and recreation. />Essential Duties and Responsibilities: />• Efficient operation of the campground by supervising and supporting Guest Services to include Front Desk, Store, Recreation, Night hosts, and Guest Guide teams. />• Provide high level of customer service while improving guest satisfaction and raising the net promoter score. />• Ensure all accounting functions at the campground are following OAK procedures including correct and accurate cash handling. />• Effective conflict resolution and critical thinking skills. />• Ability to prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making. />• Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity. />• Function as Manager on Duty in the absence of GM and Ops Supervisor. /> />• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. /> />