Visitor Center Volunteer

This position is based out of the education center at First Ladies National Historic Site. As team members, volunteers will perform duties to support the interpretive operations and mission goals of the park. Visitor center and information desk duties are primarily centered upon customer service and administrative support.

KEY RESPONSIBILITIES

• Greet park visitors at the front desk

• Provide park and general information to the public

• Answer numerous and repetitive questions about the park in a professional manner

• Educate visitors on the regulations of the park and safety concerns

• Use telephone to provide information about the park

• Conduct ticket sales for house tours using a cash register

• Distribute maps, brochures, and other printed materials

• Monitor and keep informational brochures stocked and available

• Handle negative contacts and sensitive topics in a professional manner

• Report all negative contacts to lead interpreter

• Monitor and report safety concerns to lead interpreter

• Receive and report lost and found items following park protocol