Guest Services & Maintenance Team

Kampgrounds of America Job Description />Job Title: />Department (3 letter code): />FLSA Status: />Supervisory Responsibilities: />Travel: />Summary: />Guest Services Representative />OAK />Reports to: />Exempt ☐ Non-Exempt ☒ />Yes ☐ />Yes ☐ />No ☒ />% />General Manager or Designated />Supervisor />No ☒ Revision date: 8/1/2025 />The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all />guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, />keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR />maintains a clean, well-stocked and organized store. />Essential Duties and Responsibilities: />• Greet all guests approaching the front desk in accordance with KOA standards. />• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards. />• Prepare reports as required, relating to shift checklist, and down-time reports. />• Answer inquiries from guests regarding campground amenities and local attractions. />• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner. />• Establish and maintain good communications and teamwork with fellow associates and other departments within />the campground and utilize proper radio etiquette. />• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card />handling procedures. />• Maintain high standards of professionalism, customer service, quality and cleanliness. />• Maintain store displays and inventory control as directed and communicate ideas and guest feedback. />• Increase revenues through up-selling strategies and profitability of ancillary income. />Non-Essential Duties and Responsibilities: />• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or />responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or />without notice. />Required Education and Experience: />• Hear and speak the English language fluently />• Strong decision-making ability />• Ability to communicate, ability to manage conflict />• Working knowledge of operational procedures />• Comfortable in a fast-paced and high-pressure environment />• Ability to maintain confidentiality />• Able to work nights, weekends, and holidays />Preferred Education and Experience: />Physical Demands and Working Conditions: />• Work is performed indoors and outdoors and may involve exposure to varying weather conditions />Guest Services Representative />8/1/2025 />1 />Kampgrounds of America Job Description />• Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc. />• Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with />assistance. />• Ability to stand for long periods of time. />• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. />• Use of repetitive motion, standing, bending, sitting, lifting, and walking. />• Noise levels may be moderate to loud. />• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. />• Use of personal protective equipment required where necessary. />• Will experience occasional interruptions and shifting priorities. />• Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close />and distance vision, sitting, seeing and reading signs, traffic signals, etc. Kampgrounds of America Job Description />Job Title: />Department (3 letter code): />FLSA Status: />Supervisory Responsibilities: />Travel: />Summary: />Maintenance Associate />OAK Reports to: />Exempt ☐ Non-Exempt ☒ />Yes ☐ />Yes ☐ />No ☒ />% />Designated Supervisor or General />Manager />No ☒ Revision date: 8/1/2025 />The Maintenance Associate (MA) is responsible for the general maintenance, operation and upkeep of the />campground buildings, facilities, equipment, and grounds. This position performs general carpentry, electrical, />painting, and plumbing work and install new fixtures, equipment, and appliances as needed. />Essential Duties and Responsibilities: />• Perform carpentry, electrical, plumbing, and maintenance/repairs to campground buildings, facilities, equipment, />vehicles, and grounds as directed by the engineering supervisor. />• Comply with all KOA, federal, state, and local safety programs by adhering to established guidelines in the />operation and storage of various equipment, tools and chemicals. />• Maintain compliance with preventative maintenance program through regular inspection of facilities, buildings, />cabins, vehicles, and equipment. />• Inspecting equipment to ensure proper functioning of heating, cooling, ventilation, plumbing, electrical systems, />etc. />• Troubleshoot problems with equipment to determine the cause of failure and determine the best solution for />repair or replacement. />• Install fixtures, equipment, and appliances as needed. />• Safe operation of swimming pool and aquatic water features by maintaining proper pool chemistry while safely />handling all pool chemicals. />• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner. />• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making. />• Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity. />• Maintain property by following the quality assurance manual. />Non-Essential Duties and Responsibilities: />• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or />responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or />without notice. />Required Education and Experience: />• Basic knowledge of electrical and plumbing equipment and installation />• Basic knowledge of chemical properties, handling and usage />• Basic knowledge of propane and gasoline dispensing />• Ability to work nights, weekends and holidays />• Capable of working independently and as part of a team />Maintenance Associate />8/6/2026 />1 />Kampgrounds of America Job Description />• Valid Driver’s license />Preferred Education and Experience: />Physical Demands and Working Conditions: />• Work is performed primarily outdoors and may involve exposure to varying weather conditions />• Must be able to lift and carry up to 30 pounds regularly, lift or move up to 50 pounds occasionally with />assistance. />• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. />• Use of repetitive motion, standing, bending, sitting, lifting, and walking. />• Noise levels may be moderate to loud. />• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. />• Use of personal protective equipment required where necessary. />• Will experience occasional interruptions and shifting priorities. />• Valid driver’s license required, this position may be expected to drive a motorized vehicle which />requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.