Guest Services & Housekeeping Team Member

THIS POSITION IS AT GRAND CANYON SOUTH RIM KOA HOLIDAY Located approximately 10 minutes down the road from Williams/Circle Pines KOA Holiday. You will live and work at the Grand Canyon KOA. Location: Grand Canyon South Rim KOA Holiday — Williams, Arizona
Hours: 30–40 hours per week
Schedule: Shifts scheduled between 8:00 a.m. and 8:00 p.m.; weekend and holiday availability required Position Summary Grand Canyon South Rim KOA Holiday is seeking a friendly, dependable, and hardworking team member to share responsibilities between guest services and housekeeping. This is an active, guest-facing position for someone who enjoys helping travelers, maintaining clean and welcoming spaces, and contributing wherever needed. The ideal candidate takes pride in providing warm service and helping guests enjoy a comfortable, memorable stay. Guest Services Responsibilities Welcome guests and provide friendly, efficient check-in assistance. Answer questions about the campground, accommodations, amenities, policies, and surrounding area. Assist guests in person and by phone. Serve coffee, ice cream, and other store items. Operate the register and accurately process guest purchases. Keep the camp store clean, organized, and well stocked. Help receive and prepare merchandise and grocery orders for stocking. Monitor grocery and retail inventory and notify management when products are running low. Address routine guest concerns professionally and involve management when appropriate. Communicate guest requests and maintenance needs to the appropriate team members. Help create the welcoming and knowledgeable service experience for which KOA campgrounds are known. Housekeeping and Laundry Responsibilities Clean and prepare four Deluxe Cabins, including their kitchens and private bathrooms. Clean and prepare nine dry Camping Cabins, which do not have bathrooms or provided linens. Wash, dry, fold, organize, and restock cabin linens and towels. Inspect cabins to ensure they are clean, properly supplied, and ready for arriving guests. Help clean and restock the campground’s four sets of shared bathhouses. Monitor bathhouses during assigned shifts and respond promptly when cleaning or supplies are needed. Safely use cleaning products and equipment according to established procedures. Report damaged items, maintenance concerns, and lost-and-found property. Assist with other campground cleaning duties as assigned. Cleaning the shared bathhouses is a team responsibility divided between guest services and maintenance staff. Dedicated housekeepers will provide additional help on heavy housekeeping and high-turnover days. Qualifications Friendly, helpful, and professional with guests and coworkers. Dependable and able to arrive on time for scheduled shifts. Comfortable moving between front-desk, retail, food-service, laundry, and housekeeping duties. Able to work independently while also contributing to a team. Strong attention to cleanliness, organization, and detail. Able to prioritize tasks in a busy campground environment. Comfortable using a computer and point-of-sale system; training will be provided. Previous hospitality, retail, customer-service, or housekeeping experience is helpful but not required. Reliable transportation to the campground is required. Physical Requirements This is an active position requiring the ability to: Stand and walk for extended periods. Bend, reach, kneel, and perform repetitive cleaning tasks. Lift and carry laundry, supplies, groceries, and merchandise. Push housekeeping carts and operate standard cleaning equipment. Work both indoors and outdoors in changing Northern Arizona weather. Safely work around cleaning products and follow all safety procedures. Reasonable accommodations may be provided to qualified individuals. Schedule and Availability Approximately 30–40 hours per week. Shifts may be scheduled anytime between 8:00 a.m. and 8:00 p.m. Weekend and holiday availability is required. Daily assignments will vary according to guest arrivals, cabin turnover, occupancy, and campground needs.