Visitor Experience Assistant

The Home of Franklin D. Roosevelt National Historic Site is recruiting Visitor Experience Assistants to help visitors of all ages and backgrounds learn from the legacy of our nation's 32nd President. Visitor Experience Assistants provide critical assistance to park visitors, ensuring that everyone has a safe and enjoyable visit to the site.

Duties

• Welcome visitors to the park and assist them in planning their visits 
• Explain ticketing and the America the Beautiful pass program 
• Answer questions about site history and the local area 
• Administer the Junior Ranger program 
• Adhere to the same safety procedures and best practices as NPS employees and share safety messages with visitors 
• Ensure resource protection by following established park policies 
• Assist with ranger-led home tours, including helping to operate the lift between floors 
• Wear a National Park Service VIP uniform while in view of the public 
• Act with respect, courtesy, and professionalism while working as a team with NPS staff, park partners, and other volunteers 

**Please note that this position does not give tours of the Roosevelt Home.**

Time Committment

One four-hour shift once per week. This shift will be determined based on the park's needs and volunteer availability.

Work Environment

Work takes place indoors in the Henry A. Wallace Visitor Center and the Roosevelt family's historic home, Springwood. The distance between these two locations is approximately one-quarter (.25) miles apart and Visitor Experience Assistants can expect to walk outdoors from one building to the other and back again at least once during their shift. Visitor Experience Assistance work as a team with NPS staff, other volunteers, and partners from the FDR Presidential Library.

Traning

Safety and job skills training will be provided by National Park Service staff. Each Visitor Experience Assistant will be supervised by a member of the park staff.

Required Skills and Qualifications 

• Volunteers must at least 16 years old 
• Interest in United States history 
• Excellent interpersonal communication skills 
• Excellent customer service skills 
• Ability to walk outdoors between job sites in a variety of weather conditions 
• Ability to assess situations and apply good judgment to make appropriate decisions, and to prevent situations from escalating. 
• Ability to remain neutral about controversial topics and to represent the National Park Service and Roosevelt-Vanderbilt National Historic Sites in a professional manner  
• Commitment to contributing to a workplace environment that is civil and courteous, safe, and free from harassment