Interpretation and Visitor Services RV Volunteer

Visitor Services Volunteers are front-line representatives of the National Park Service at Fort Pulaski National Monument (FOPU). They greet people, provide general and thematic orientation, answer questions, and assist staff in running park operations. They support the mission of the National Park Service by facilitating enjoyment, education, and inspiration for FOPU visitors. Visitor Services Volunteers can be the only park staff that visitors have a personal interaction with, and thus play a critical role for the Interpretation and Visitor Services team.

Visitor Service Volunteers are personable, enthusiastic, and patient. They practice active listening and are effective communicators. They bring curiosity and adaptability to their work at FOPU. They work hard to understand both NPS policy and FOPU local policy to enhance visitor safety while at the park. They are team players who support park staff, and as respected members of the FOPU team, they provide constructive feedback about park operations or problems they are experiencing to supervisors.

Work Requirement: All individuals over the age of 18 who occupy recreational vehicles on facilities provided by the park should volunteer while living at Fort Pulaski. At least one individual must commit to a minimum of 32 hours of service per week. Any other individuals must commit to a minimum of 4 hours per week. Failure to act in good faith to fulfill the work requirement for park housing will result in the RV volunteer(s) removal from park housing.

Volunteer Duties:

• Completes all necessary safety, interpretation, and customer service training for visitor services volunteers and employees.
• Staff visitor contact stations, including the park VC and the Fort.
• Greets visitors and provides general and thematic orientation.
• Makes public announcements, as necessary.
• Presents short (5-minute) orientation talks and provide informal interpretation about park resources.
• Use NPS techniques and work with park staff to create and implement formal programs (interested volunteers will be provided with necessary interpretive training).
• Assist staff in opening and closing the buildings.
• Assist staff in keeping an accurate count of junior ranger booklets, badges, and other materials.
• Monitors stocks of brochures and handouts and makes them available to visitors according to established standards.