Maintenance Supervisor/Lead

Maintenance Supervisor Job Duties · Perform carpentry, electrical and plumbing repairs · Perform maintenance to campground buildings, facilities, equipment and grounds · Coordinate projects with Maintenance Manager and outside contractors · Run company errands for needed parts, fuel, supplies, etc… · Address work orders written up by other departments · Assist Maintenance Manager with directing staff in the maintenance department · Provide security for a resort atmosphere · Provide high standards of service to campers and guests · Provide excellent and friendly guest service by being attentive, responsive and helpful to all guests needs. Greet the guests at every opportunity by demonstrating a friendly welcome and professional demeanor. · Present a positive impression with a well-groomed appearance, smiles and proper KOA uniform and name tag. · Implement daily, weekly and monthly preventative maintenance and cleaning programs. Examples include but are not limited to these areas; pool/spa, lawn mowing, weed eating, landscaping, cleaning of buildings, garbage pick-up, propane pumping, game machine, laundry servicing and various other campground equipment. · Comply with all federal and state safety programs by adhering to established guidelines in the operation and storage of various equipment, tools, and chemicals, ensuring your safety, as well as that of fellow staff and campground guests. · Handle guest problems, requests or complaints and follow-up to resolve the issue · Maintain safe campground systems, equipment and facilities, including pool, hook-ups, etc. · Use safe work practices to avoid accidents of both guests and team members. · Must be able to lift up to 50lbs. · Must be able to safely operate various maintenance tools and equipment. · Perform all other duties assigned by the Maintenance Manager and General Manager · Cleaning and sanitizing of all equipment, vehicles, buildings and sites. · Must have a current valid Driver’s License. Required abilities · Have a minimum of 3-5 years experience in RV park maintenance. · Knowledge/experience of electrical and plumbing equipment and installation. · Knowledge/experience of carpentry and construction. · Knowledge/experience of pool operations (CPO certification will be required). · Knowledge/experience of safe handling and usage of chemical properties. · Knowledge/experience of propane dispensing. · A keen eye for detail and excellent time management skills. · Organizational and prioritization skills · Ability to work long and flexible hours and able to stand for long periods of time. · Excellent troubleshooting, problem solving, decision making and communication skills. · Ability to be flexible to a changing work environment · Available to work all shifts including weekends and holidays. · Handle after hours emergency calls from guests · Respond to guest criticism and comments with a positive approach.